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Year 2020

Nok jib jib

Corporate Social Responsibility

  • Corporate Social Responsibility Policy
  • CSR Activities

The Company has realized the importance of social responsibility in the past many years. In addition to corporate governance, the Company also underlines social responsibility in consideration of internal and external stakeholders, including employees, shareholders, suppliers/ creditors, customers, competitors, society, community and environment. The social responsibility guideline as a part of normal business conduct (In-Process) and social responsibility beyond normal business conduct (AfterProcess) are taken into account in accordance with 8 social responsibility principles as follows:

NOK CSR

Social Responsibility as a part of normal business conduct (In-Process)

  1. Fair business conduct

    The Company conducts business while giving importance to fair treatment to all stakeholders, including shareholders, employees, customers, suppliers, contract partners, community, society and environment. Fair treatment includes action defined by law and action that does not violate or deprive the rights of stakeholders. The Company’s Code of Conduct is defined to ensure the fair business conduct since the company’s reputation in honesty as well as the reputation and goodness of executives are the valuable keys to success of business and have an effect on business progress and profits.

  2. Anti-Corruption Policy

    Nok Airlines Public Company Limited is committed to conduct business by giving importance to anti-corruption, morality, ethics, transparent management and responsibility to all stakeholders. Thus, Nok Airlines Public Company Limited defined the practice guidelines of business code of conduct and employee ethics for directors, executives, and employees at all levels as part of the Company’s “Corporate Governance” and development of corporate sustainability. In the Board of Directors meeting no. 6/2019, the revision of Anti-Corruption Policy was approved by adding e-mail as the channel for complaints and whistleblowing. The Company’s Anti-Corruption Policy was as follows:

    • Objectives
      1. To encourage committees, executives and employees at all levels to express their commitment in compliance with the guideline and policy of Anti-Corruption of the Company.
      2. To define criteria and procedures to prevent the company and its employees to violate the anti-corruption policy.
      3. To Review, regulate and monitor to ensure that the Company and its employees strictly comply with the Company’s Anti-Corruption Policy.
      4. To support the Company and its employees in being cautious and to report any fraud or corruption via the secure communication channels.
    • Definition

      Corruption means “To perform or refrain from performing the duty or to use authority in the illegal way which violates the law, regulation, or policy of the Company, including unethical and immoral action that seek for improper benefits, such as to demand for, accept, offer, or give assets, things, political support and other benefits to governmental officers, private companies, any individuals, and persons doing business with the Company and its subsidiaries, etc. Political support includes giving assets, money, things, benefits, directly and indirectly to help, support or bring other benefits of any political party, politician, any person related to politics and political activities. Related persons include spouse, child, parent, sibling/closed relative of directors, executives, and employees at all levels of the Company and its subsidiaries.

    • Policy

      The Company defined the Anti-Corruption Policy for practices as follows:

      1. Directors, executives, and employees shall not do or support any fraud or corruption and shall comply with the anti-corruption measures strictly.
      2. Perform duty in compliance with the corporate governance policy and anti-corruption policy. The Board of Directors assigns the management to communicate and implement the Anti-Corruption Policy.
      3. Directors, executives, and employees at all levels shall comply with anti-corruption law in all areas where company business locates.
      4. Create corporate culture of integrity and fairness.
      5. Arrange training programs for employees and encourage employees to be honest to their duties and ready to strictly apply the corporate governance policy’s code and ethics in the corporate practices.
      6. Arrange the human resource management process to reflect the Company’s commitment to anti-corruption measures, including selection, training, performance evaluation, remuneration and career promotion.
      7. Arrange the internal audit to be assured that the internal control system helps the Company achieve its goals. The operation of every department shall be audited to ensure the compliance with the rules and regulations, to find the flaws or weaknesses and to provide recommendations to develop the operational process system to be efficient and effective according to the corporate governance guidelines.
      8. Cooperate with the public sector by requiring every department working with the public sector as a contract partner to reveal the income and expense account form to the Office of National Anti-Corruption Commission.
      9. Assign the company secretary and internal audit manager to reinforce the corporate governance implementation.
    • Practices

      The Company defined the following practices:

      1. Directors, executives and employees at all levels must comply with the Anti-Corruption Policy and must not involve with corruption in all forms directly and indirectly.
      2. Shall not take any action that reflects the fraud or corruption purpose, including the giving or receiving of bribes to all stakeholders of the Company and its subsidiaries in the area that they have responsibility for, both directly and indirectly, to get benefits for the Company, themselves or related persons.
      3. Risk assessment - Every executive has to be aware of how the business conduct process has risks from bribery and corruption in order to manage risks and review the risk management measures.
      4. In any transaction or operation that has risks to occur corruption or against the anti-corruption policy, employees at all levels including subsidiaries shall comply with the following practices:
        • 4.1 The giving-receiving of gifts, souvenirs, entertainment shall follow the practice of corporate governance, business code of conduct and anti-corruption policy.
        • 4.2 Shall not accept or agree to accept assets, gifts, souvenirs, and other benefits from customers, traders, suppliers, competitors and any individuals doing business with the Company or any entertainment proved to be inappropriate and leading to omissions of duty. If the acceptance is necessary, it needs to be examined to ensure its compliance with the law. The value of gift should be appropriate, except the traditional gifts or business entertainment for the customary exchange. If the gift value is over 3,000 Baht, it has to be informed to directors as soon as possible.
        • 4.3 Expenses for business entertainment or other expenses related to business conduct must be reasonable, auditable, and processed according to the Company’s procedures.
        • 4.4 Do not do any inappropriate action by persuasion, domination or intention to gain any advantages or benefits.
        • 4.5 The donation for charity to any organization shall be made on behalf of the Company and to the reliable organization. The objectives are to give benefits to society and not to expect return on business. There must be an evidence of certificate and receipt. The monitoring and auditing shall be conducted to be assured that such donation is in accordance with the objectives and shall not be used as a claim for bribery.
        • 4.6 Any support to promote business, corporate image and subsidiary company image, in any form of cash, service, material or asset, to any project or activity must identify the name of the Company or subsidiary company and must be transparent, legal and be in accordance with the Company’s auditable procedures.
      5. The Company sets the appropriate and consistent internal control to prevent employees from inappropriate practices, especially in sales, marketing, procurement, which have to follow the rules and procedures of the Company with transparency and auditability.
      6. The Company has a political neutrality policy which defines that every employee has a political right and freedom but must be aware of not doing any political activity or bringing any resources of the Company and its subsidiaries to use in or for political activities which shall result in the Company’s and its subsidiaries’ loss of political neutrality standing point. An employee shall also not provide any help or support to any political party either directly or indirectly.
      7. The Company regularly arranges the training session regarding the anti-corruption issues for employees at all levels for their awareness of this policy. The training session is included in the orientation for new employees or before every new employee’s inauguration.
      8. Supervisors of all levels have responsibility to communicate and provide understanding to subordinates to ensure that employees at every level have enough skill to apply the measure and guideline in their own work and are aware of the Company’s expectation and penalty code if they are not in compliance with this policy.
      9. Employees shall not neglect or ignore any action considered as a corruption to the Company and subsidiaries by informing their supervisors or person in charge immediately through the channels available for whistleblowing on fraud or corruption issues as defined in this policy and shall cooperate in investigation.
      10. The Company shall provide fairness and protection for employee or any individual who informs the clues or whistleblowing of the Company and subsidiaries, including employee who refuses the action, by applying the protection policy to complainants or persons who cooperate in such corruption reporting as defined in this policy.
      11. The Company ensures employees that no employee shall be demoted, penalized or affected from his/her refusal to give or accept bribes although such refusal will cause any loss and opportunity loss to the business. The Company shall not allow anyone to intimidate, threaten, or delay an employee who intends to comply with this policy.
      12. A person who commits fraud or corruption shall be considered violating this policy and shall be disciplinary penalized and legally punished if violating the law.
      13. The Company regularly examines the practices and measures to comply with the changes in related law, business condition and corporate governance.
    • Scope of complaint and whistle blowing

      When encountering any doubt or action that breaches the following practices:

      1. Fraudulent action directly or indirectly related to the Company and subsidiaries, for example, when an employee is found to offer or receive bribes from government or private organization that has business relationship with the Company or subsidiaries.
      2. An action that causes the Company to directly or indirectly lose benefit and affect reputation.
      3. An action that does not follow operational process or company’s regulations which doubtfully allow an act of fraud or corruption.
      4. An illegal, immoral and unethical action.
      5. Breach of this policy and corporate governance principles.
    • Channel for clue reporting or whistleblowing

      The Board of Directors assigns the Audit Committee to receive clues or complaints related to an act doubtfully involved with fraud and corruption, directly and indirectly, against the Company through complaint reporting channel under this policy. The complainant shall provide true details of the issues or complaints, name, address and telephone number to the Company through the following channels:

      1. Sealed mail
        • 1.1 Chairman of the Audit Committee Nok Airlines Public Company Limited 3 Rajanakarn Building, 17th Floor, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
        • 1.2 Chairman of the Corporate Governance Committee Nok Airlines Public Company Limited 3 Rajanakarn Building, 17th Floor, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
        • 1.3 Company Secretary Nok Airlines Public Company Limited 3 Rajanakarn Building, 17th Floor, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
      2. Suggestion box at human resource department
      3. E-mail
        • 3.1 Chairman of the Audit Committee: Chiraporn.che @nokair.com
        • 3.2 Chairman of the Corporate Governance Committee: Pornchai.kra@nokair.com
        • 3.3 Company Secretary: Sunun.wit@nokair.com
    • The person who can file complaint

      The persons who can file complaints related to fraud or corruption are all stakeholder groups, including shareholders, customers, trade competitors, creditors, public sector, community, society, executives and employees of the Company and subsidiaries. Regardless of the channel where the complaints are made, the person who reports such clues will be protected according to the legal right protection or defined practice.

    • Measures to protect the person who makes complaints or report clues related to fraud or corruption
      1. The Company shall keep confidential of information and conceal name, address and other information that can identify the complainants or the informants. Only the authorized persons responsible for the investigation shall have access to such information.
      2. A person who receives complaints has duty to keep confidential of such information, complaints and evidences from complainants or informants and must not disclose such information to other persons not involved in this matter, unless it was required by law.
      3. The Company shall reveal information as necessary in consideration of safety and damage of complainants or informants, sources of information, relevant persons or information.
      4. A person who is damaged shall be alleviated with proper and fair process.
    • Investigation and Penalt

      If an investigation shows that the received information or evidence provides sufficient reason to believe that the accused is involved in fraud or corruption, the Company will give the accused the right to have access to the allegation and the right to prove himself/ herself. The accused will be given the opportunity to present additional information and evidence showing that he/she is not involved with such fraud or corruption as accused.

      If the accused is actually involved with the fraud or corruption, he/ she is considered breaching the Company’s anti-corruption policy and shall receive disciplinary penalty according to the Company’s regulations. In case that such fraud action or corruption is also illegal, the person will be subject to legal penalty. The Audit Committee’s decision on disciplinary penalty is considered final.

    • Anti-Corruption Policy Publicity

      To ensure that all employees are aware of the Anti-Corruption Policy, the Company shall take the following actions:

      1. The Company shall post the Anti-Corruption Policy on the notice board at the Company’s offices at all locations.
      2. The Company shall publicize the Anti-Corruption Policy via corporate communication channels to all employees, such as email and corporate website.
      3. The annual information disclosure report (Form 56 - 1) and the Annual Report (Form 56 - 2), etc.
      4. The Company shall arrange the training on the AntiCorruption Policy for new employees.
      5. The Company shall regularly review and update the AntiCorruption Policy to be in accordance with related announcement and policy.

      Moreover, the Company joined the Collective Action Coalition Against Corruption or CAC and signed the declaration of intent in April 2019. In addition to the AntiCorruption Policy, the Company implemented the practice of giving-receiving of gift, entertainment, or other benefits to prevent any uncomfortable situation and any decision making that could lead to the risk of corruption and to set the good standard of transparent and efficient operations for sustainable growth as following details:

    • Practice of giving-receiving gift, entertainment and other benefits

      Nok Airlines Public Company Limited conducts business under the corporate governance code which requires transparency and fair treatment to all stakeholders in accordance with the Anti-Corruption Policy and business code of conduct by not accepting or agreeing to accept assets or other benefits from customers, traders, suppliers, competitors or any other individuals doing business with the Company. Thus, the Company implemented the policy of giving-receiving of gift, entertainment, or other benefits to prevent any uncomfortable situation and any decision making that could lead to the risk of corruption and to set the good standard of transparent and efficient operations for sustainable growth as follows:

    • Principles

      The Company’s personnel must commit not to receive or to offer bribes or other benefits to any personnel of the Company or third parties, especially government officers. If anyone is proved to fall in such case, he/she is considered guilty by company regulations and by law.

    • Practices
      1. Receiving gift, souvenir, entertainment or other benefits
        • 1.1 Company’s personnel are not allowed to receive any gift, souvenir, entertainment or other benefits from customers, traders, suppliers, competitors or any other individuals doing business with the Company or involving with the company business. They are also required to inform external parties to acknowledge such policy.
        • 1.2 In the case that gift, souvenir or other benefits have to be accepted or cannot be returned, the Company shall appoint a unit responsible for gathering those gifts and donating them to an external individual or unit for charity or public interest or follow the Company’s regulations unless:
          • 1.2.1 The gifts are consumer goods which will be expired within 30 days. The supervisors in gift receiving function shall consider how to manage them.
          • 1.2.2 The gifts that are calendars, diaries which are PR tools of the company can be received by employees.
          • 1.2.3 The gifts received as the souvenirs from corporate to corporate, such as business contract signing, shall be considered as the Company’s asset.
      2. Acceptance of invitation to meeting, training, seminar, company visit by supplier’s budget.
        • 2.1 The invitation to meeting, training, seminar, and company visit by using supplier’s budget can be accepted if it follows the agreement identified in the contract without the hidden travelling agenda (by enclosing the documents of meeting, training, seminar and company visit in details to supervisors for approval.)
        • 2.2 The invitation to meeting, training, seminar, and company visit by using supplier’s budget that is not identified in the agreement or contract can be accepted if it is considered appropriate and useful for the Company. It has to be approved by supervisors and be in accordance with the Company’s regulations.
        • 2.3 The training and seminar with hidden travelling agenda which is not truly aimed for knowledge sharing shall not be accepted.
      3. Giving gift, souvenir or other benefits.
        • 3.1 Giving gift, souvenir or other benefits in the conventional way can be done without violating relevant law and local customs, for example, the gift value in Thailand should not be over 3,000 Baht per person per occasion according to the announcement of the National Anti-Corruption Commission and should be in the form that helps promote the company image, such as:
          • 3.1.1 Calendar, diary
          • 3.1.2 Product of the Company or group companies
          • 3.1.3 Product used as company PR tool.
          • 3.1.4 Product of the royal projects, community product, charity product, product for public interest, product from the inabilities or product supporting sustainable growth.
        • 3.2 Gift and souvenir giving shall be processed on the same standard to avoid discrimination.
        • 3.3 No gift, souvenir, asset or other benefit are allowed to be given to spouse, child or related person of government officers, customers, traders, suppliers and contacted persons since they are considered as their representatives.
        • 3.4 Giving souvenir can be done on the important business occasions, such as the establishment day, the business contract signing ceremony. If such souvenir’s value is over 3,000 Baht, it shall be considered and approved by top management of such division or by the Company’s regulation.
      4. Entertainment

        The expenses for business entertainment in form of foods and drinks, sports activity, and other expenses related directly to business conduct or commercial customs including creating business understanding can be made but must be reasonable and do not affect any decision making on operation or create conflict of interest.

      5. CSR activities with government organizations or government officers.
        • 5.1 CSR activities with government organizations or government officers can be conducted as deemed appropriate and must be on behalf of the Company with the objectives that are in accordance with the Company’s CSR Policy. The criteria, plan and performance indicator must be clear and follow the defined procedures and regulations.
        • 5.2 CSR or any activities on behalf of the Company should be related to the Company business and not related to political support.
      6. Support of travelling expense and other expenses for government officers

        The support of travelling expense and other expenses for government officers can be done as deemed appropriate but has to be in accordance with the Company’s relevant rules.

      7. Donation and support to government sector, government officer or charity.

        Donation and support to any organization must comply with the following conditions:

        • 7.1 Trusted organization and/or legally established.
        • 7.2 Action must be made on behalf of the Company transparently, legally and complying with the Company’s regulations.
        • 7.3 A donation should not be paid directly to government officer or any individual under an individual name unless the detail is identified in the support request letter and there is an evidence of support receiving in written.
        • 7.4 A donation should be monitored to be assured that such donation and/or support is really used for public interest and/or according to objective of such donation and/or support.

        The Company’s personnel must understand and comply with the policy of receiving-giving gift, entertainment or other benefits. If any doubt is found, it shall be informed to the corporate governance department and corporate risk management or department/individual in charge.

    Training to educate employee on Anti-Corruption Policy In 2019, the Company provided training about the anticorruption policy and code of conduct to educate and promote to employees for acknowledgement and compliance as the following details:

  3. Human Right Protection

    The Company conducts business by realizing the importance and promotion of the human right protection, providing services to passengers without discrimination on nationality, skin colour, age, language, religion, etc. The Company provides equal treatment, in terms of dignity, freedom, independence with no violation on other people’s rights, both legal rights and the rights that do not depend on legal provisions but on standard-based rights, which aim to ensure righteousness, fairness and justice; for example, services for passengers who need special assistance, sales service of fair-price tickets, and services to provide compensation in the case of the Company’s failure to provide the services as required. However, all shall be in compliance with relevant laws, requirements, and regulations.

  4. Fair Treatment to Labour

    Considering that employees are the Company’s key component and the most valuable assets, Nok Air has a policy to offer fair remuneration in accordance with relevant laws and to give assure the safety in working environment for employees, which in the end has an impact on passenger safety. The Company provides employees, supervisors and executives with enhanced relevant knowledge through safety training courses. In addition, the Company prepares monthly Safety Bulletin to promote safety and thoroughly communicate to all employees. In 2019, the Company held 8 training courses about safety, occupational health and working environment, safety officer for supervisor level, and safety officer for executive level, as follows:

    Nok Air developed the Safety at Work Manual for its employees to ensure compliance with ministerial regulations and defined the administration and management standards for safety, occupational health and working environment. All these aimed to raise their awareness of work hazards and practice guidelines to ensure safety at work because any types of jobs can involve risks of accidents due to negligence and ignorance. The main causes of accidents are related to individual actions, such as being careless, taking a shortcut in a work process, disobeying rules and regulations, and failing to wear personal safety protection equipment. Actually, these can be prevented by employees themselves, to ensure the better health and quality of life of every Nok Air employee. The Company realizes that safety will strengthen their spirit and morale, which will eventually lead to corporate success and efficiency. All conducted activities related to safety, occupational health and working environment to prevent accident resulted in the Company’s 2019 statistics of 7 accidents with small injured employees and no leave.

    Regarding personnel recruitment and selection, the Company gives importance to the recruitment and selection process to ensure quality personnel well-suited to the nature of business and corporate culture. The Company also provides job opportunities for persons with disabilities under the intention of the Article 33 of the Person with Disabilities Empowerment Act, B.E. 2550 (2007) and the Amendment (No. 2), B.E. 2556 (2013). This aims to improve the quality of life of persons with disabilities in terms of guaranteed jobs and enable them to use their capabilities to generate income and live by themselves while reducing burden on their families and society. At the same time, this will empower them to strengthen the economy of family and country.

    The Company implemented the remuneration management policy that adheres to fairness, appropriateness and consistency with staff’s knowledge, ability, and performance through performance evaluation. In addition, the Company surveyed remuneration rate of external labour markets and companies in the same business to ensure that the Company’s remuneration is appropriate, competitive in the same industry and attractive for new talents.

    Furthermore, the Company underlines the importance of employee development by reviewing training courses to enhance skills and capabilities of employees at each level. This is based on the training plan which is annually planned and designed, especially all management training courses for supervisors, junior management, and senior management. In 2019, the Company provided internal and external training for 566 employees, accounted for the average number of training hours per employee of 5 days per year.

    Corporate communication has been continually focused on and corporate activities have been organized all year to develop and enhance bonding among employees. The Company also had the “Nok Huang Yai” and “Nok Klai Chit” programs for employees to communicate, share ideas, and directly make inquiries with the Human Resource Department.

    New employees are provided with orientation program and training program concerning Basic Airline Knowledge, which aim to equip them with knowledge and understanding about components of the aviation business as well as the relations between the aviation business and aviation industry. New employees are exposed to actual working systems and procedures of all functions, including Flight Operations. They also learn about the Company’s Anti-Corruption Policy to realize its significance.

    Providing all the above fair treatment to labour, the Company realizes that, “Safety, development, bonding, and communication are the key responsibilities that the Company commits to and strongly intends to give to all employees of Nok Air.”

  5. Responsibility for Consumer

    Always taking responsibility for consumer into consideration, the Company focused on providing quality, safety, and customer satisfaction services. Creating passenger’s confidence started with the new jet Boeing 737 - 800 aircraft and propeller Bombardier Q400 aircraft and the aircraft maintenance which hired the expert and world-class famous aircraft maintenance service provider. Consumers can be assured of the internationally-recognized safety standards for production and maintenance. This aims to comply with Nok Air’s safety policy which is the top priority of the corporate values and is the obligation and highest responsibility of Nok Air’s personnel to consumers.

    Considering that aviation safety is its top priority, the Company has continually provided training for its pilots to ensure the highest standards. As a result, Nok Air pilots have been certified by the Federal Aviation Administration (FAA), the most recognized organization in aviation, and are equipped with extensive flying hours and experience in flying, routes, topography, and local weather. Consumers can have complete confidence and trust in its high-quality personnel whenever they travel by Nok Air flights. Being trained by international standards, Nok Air’s flight attendants are ready to ensure passenger’s safety, convenience, and smiling throughout the flight.

    In addition to confidence on safety, the Company emphasizes on services that provide customers with utmost convenience and satisfaction, including the sales channels that provide convenient and quick ticket reservation and payment. In case of flight delay or cancellation, passengers will be informed with prior notification via email, SMS, or telephone. Passengers who cannot be reached via these channels will be informed at the check-in counter. The Company developed its service process to ensure travel flexibility and convenience, with the Web Check-in service via the website and the App Check-on via Smart Phone to check-in in advance before travelling. The Company added the payment channels for passenger’s convenience through WeChat Pay, Alipay, credit card machine and 0% instalment for 3 months through credit card. Moreover, the Fly’n’Ride service is also provided for passengers who want to travel to the destinations where the Company does not directly provide service and provided shuttle bus to the final destinations. The Baggage Delivery service provided more convenience to passengers, by delivering baggage from Don Meung Airport to passengers’ houses or places in Bangkok and from Chiangmai Airport to houses or places in Chiangmai. To respond to consumer’s feedback suggestion or complaints, “Nok Care” and “Nok Feedback” Programs were dedicated to receiving customer complaints on services, which will be analyzed to improve services to be more efficient and in line with consumer needs.

  6. Responsibility for Environment

    The Company was aware of its part of environmental protection and searched for ways of reducing natural resource usage in the production and service processes. Nok Air chose New Generation Boeing 737 - 800, which uses ‘Carbon Brake,’ an innovation that significantly reduces the aircraft weight, compared with its traditional brakes like ‘steel brakes.’ This new brake system helps save fuel and reduces carbon dioxide emissions. Using carbon materials, which are more durable and have a longer service life than steel materials, the carbon brake can significantly shorten maintenance periods.

    In addition, Nok Air also used the NextGen Bombardier Q400 for short-haul routes. It is the only turboprop model that is accompanied with the Active Noise and Vibration Suppression (ANVS) system, which reduces vibration, noise inside cabin and noise pollution. It can decrease fuel consumption by 7% and reduce carbon emissions by 35%. Thus, Nok Air passengers can enjoy a convenient, quiet, fast, and environmental friendly short-haul flight experience, exclusively offered in Thailand by Nok Air.

    In addition to using the aircraft with innovation that helps reduce natural resource usage, the Company introduced the “Mobile Boarding Pass.” With this system, passengers can do online check-in via its website and via mobile application on Smart Phone with iOS and Android operating system. This significantly reduces paper consumption in the production and service processes, regarded as another way to help reduce global warming.

  7. Possession and Publicity of Innovation Derived from Activities related to Responsibility for Society, Environment, and Stakeholders

    With the good understanding of passenger’s expectation on services, the Company offered new innovation for Nok Air passenger’s comfort, convenience and confidence as follows:

    • Transit Service by Value Alliance

      Value Alliance is the alliance of leading low-cost airlines in Asia Pacific region, comprising Nok Air, Nok Scoot, Scoot, Cebu Pacific (including Cebgo), and JEJUair, to create flight route network among the alliance and increase travel options, which connect the routes in Southeast Asia region, North Asia and Australia continent to provide more convenience to passengers.

      Passengers may select flights and reserve air tickets directly on the website of each airline. They can reserve a seat of one airline to fly to other destinations of Value Alliance’s members. The system will select the best flight from all airlines and connect all flights in one transaction with the advanced technology developed by Air Black Box (ABB), top ticket reservation service provider. This service will offer more choices of destinations and provides more convenience to passengers of each airline.

    • Nok Air Mobile Service

      Nok Air introduced a new alternative to increase more convenience in ticket reservation and manage booking via mobile application on Smart Phone on both iOS and Android operating system. This paperless system contributes of the global warming reduction. The passengers can download Nok Air application on Smart Phone to enjoy the following services anytime anywhere:

      • Ticket reservation service on domestic and international flights with Fly ‘n’ Ferry and Fly ‘n’ Ride services in some routes.
      • Payment by credit card or ATM or counter service, Line Pay, Apple Pay, QR Payment.
      • Receive Nok Air news, promotion and privileges.
      • Passengers can check-in via application on their smart phone and show boarding pass via smart phone.
      • Check the low-cost ticket price on “low-cost ticket price” function.
      • Passengers can check their reservation and boarding pass on their smart phone application off line, in spite of no internet connection.

Social Responsibility Beyond Normal Business Conduct (After-Process)

Nok Air recognizes the importance of business conduct with social responsibility. It also has good intention to take part in community and social development, especially children development. That is because the Company is aware that they will become the quality citizen in the future. In 2019, the Company arranged activities for tangible community and social development in 3 topics: Sharing Nok, Learning Nok, and Delighted Nok.

In 2019, the Company had opportunity to conduct activities under such projects as follows:

Nok Sharing

Nok Sharing is a project that provides support and assistance to those who lack opportunities or have social disadvantages in accessing various development areas to create a better quality of life. This includes extending the life of the underprivileged. The project throughout the year 2019 consisted of:

  1. Nok takes children to the city: the project provided opportunity to students from a school on Doi Mae Sariang in Maehongson to fly to Bangkok for a field trip and out-of-school experience.
  2. Nok Gives Life: To give opportunity is one of the most beautiful giving. Happiness from sharing love to the unprivileged for the new life can help the Thai society be more livable and beautiful. This project has been run continuously until its 13th year this year. Nok Air created Nok Gives Life key chains for sale. All proceeds from the sales after deducting expenses were donated to the Children’s Heart Disease Foundation under the patronage of Her Royal Highness Princess Galyani Vadhana Krom Luang Narathiwat Rajanagarindra to help pediatric patients with heart disease that is scarce. It could help more than 500 patients to receive heart surgery. The key chains can be purchased at all airports and on every flight of Nok Air, “because we believe Love is giving” YOU GIVES LOVE, NOK GIVES LIFE.
  3. Nok Help Hope: The project gave help and hope to flood victims in the Northeast region by providing consumer goods and area visit with physicians from Bangpakok 9 International Hospital to take care of flood victims’ sickness.

Nok Support

The Company recognized the importance of activities of various organizations providing help to human beings. Thus, the Company gave support on travelling as follows:

  1. Support air ticket of Nok Airlines to Human and Social Assistance Projects, such as,
    • 1.1 Thai Red Cross Eye Center: For a period of more than a decade, Nok Air has sponsored free air tickets for 600 flights per year to physician teams and medical support teams to work on the field. There were 2,504 recipients of the donated organs who resumed the sight and continued a better life.
    • 1.2 “Panfun Panyim Project” (Share a Dream, Share a Smile) was a coordinative project of the Office of the Permanent Secretary for Defenses and Nok Air on social assisting through many projects, such as building schools in the remote areas, helping the underprivileged patients from various areas to be admitted in hospitals in Bangkok, etc.
    • 1.3 Medical Volunteer Foundation (Por Or. Sor Wor. - The Princess Mother’s Medical Volunteer Foundation): Nok Air provided air tickets to the Foundation’s mobile dentists team to serve people in rural and remote areas in contribution to the royal determination of The Princess Mother who once said, “It’s a troublesome to let a farmer leave his plantation and go to see the doctor in the city”. Nok Air’s recognition and support on travel helped the Medical Volunteer Foundation on their budget which could be spent on more efficient medical equipment which enabled them to help more fellows.
    • 1.4 Ruamkatanyu Foundation, The Mirror Foundation and other rescue foundations to visit and help flood victims in Northeast region area.
    • 1.5 Support projects of student volunteers from various educational institutes
  2. Air Transport Support
    • 2.1 Thai Red Cross’ transport of organs, tissues and blood. Nok Air has supported the transport of organs, tissues and blood for the Thai Red Cross Organ Donation Center. Total of 2,504 patients received organ transplants from 2011 until now with the contribution of Nok Airlines.
    • 2.2 Transport of donated goods to soldiers in three border provinces.
    • 2.3 Transport to help dogs in Soi Dog Project which helped 127 dogs and cats in 2019.
    • 2.4 Transport of consumer goods and equipment to help the flooding in Northeast region.

Every passenger contributes to the implementation of these projects from the first day of the organs, tissues and blood transport project of the Thai Red Cross Society until the present day when the social contributions of Nok Air have grown into many more projects. These projects were accomplished well because of the co-operations from all sectors, including government agencies, private agencies, passengers, and Nok Air employees. Nok Air would like to express appreciation to everyone here.

NOK Gives Life Project
CSR NOK

“Nok Gives Life: 400 Hearts can save One Life” project was initiated with an intention of Nok Air employees to thank Thai society for their support. Having continued for 10 consecutive years, the project is aimed at raising funds for the children with Heart Disease Foundation under the patronage of H.R.H. Princess Galyani Vadhana Krom Luang Naradhiwas Rajanagarindra. Interested person could buy the “Nok Gives Life” key chain at 70 baht a piece where all sales proceeds went to the Foundation with no expense deduction. In 2015, Nok Air presented 3,000,000 baht to the Foundation to support their operations.

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Ride for Life Project
CSR NOK

In 2016, “Nok Air Ride For Life” enhances the “Nok Gives Life” Project. This activity adds into a lifestyle of healthy trends. This activity aims to raise money for charity to support The Cardiac Children Foundation of Thailand. Everyone can join the activity, not only a biker who can register to be a representative of this donation by cycling but also a pledger who can ‘pledge’ a biker to ride for them. Let’s share this to your friends and family to be part of helping the cardiac children to have a better life.

Ride for Life


Nok Rien Roo (Learning)
CSR NOK

Nok Air understands that learning and education are very important to young people and initiated the “NOK Library” project to build earth library in community and schools in remote areas. The library serves as a center for young people to learn and embrace reading habit to their own while spending free time in a good way

The construction of the earth library is cooperation between volunteers from Nok Air and community, which created strong bonding and close relationship among participants. The volunteers have to work together in finding natural materials available in the local areas to build the library together. Throughout this process, participants learn new things together and work together. Although this process requires a lot of efforts, it saves a lot of time and expenses on raw materials. The earth library therefore has very high emotional value for young people and their community as well as volunteers from Nok Air.



Nok Mong Klai (Vision)
CSR NOK

The main objective of Nok Mong Klai is to encourage young people in remote areas to be aware of the importance of the nature and take action to protect the nature. To begin with, young people are given opportunity to experience the nature out of their community, which opens up their perception about the nature.

Nok Mong Klai Season 1/2014 Nok Mong Klai Season 2/2015